Effects of Monitoring of Service Delivery of National Cereals and Produce Board in Kitale
Abstract
Many corporate organizations develop projects with the objective of improving service delivery aimed at improving standards of living. Resources are allocated to these organizations and it is important to get value for these inputs. Organizations may have good plans for monitoring practice and for effectiveness of information and projects. The practice aims at comparing the way things are actually done against the original plan. State corporations may have good monitoring intents but the extent to which the practice is successfully implemented influences service delivery. The study sought to establish the effect of monitoring on service delivery of state corporations, specifically, National Cereals and Produce Board, Kitale. Studies have been conducted on factors influencing performance of monitoring and evaluation systems of non-governmental organizations, however, little information was available on monitoring practice and service delivery of such state corporations. Theory of change guided the study, and used descriptive survey design was employed. Data was collected from managers, supervisors and employees. The sample was selected through stratified, simple random technique. Both qualitative and quantitative data were collected. Self-administered structured questionnaires and interview guides were used. The instruments were tested for reliability and validity. Data analysis was done using descriptive and inferential statistics of simple regression coefficient analysis. Qualitative data was analysed using content analysis and presented in form of tables. Regression value indicated that monitoring practice was statistically significant and therefore influenced service delivery. The study recommends adoption of monitoring practice in order to ensure that there is improved service delivery.
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